The Future of AI Agents in Cross-Border E-commerce

Industry Insights

With the rapid development of artificial intelligence technology, AI Agents are revolutionizing the customer service model in cross-border e-commerce.

What is an AI Agent?

An AI Agent is more than just a chatbot. It possesses the ability to perceive, decide, and execute. In an e-commerce scenario, it can:

  1. Automatically answer customer inquiries: Resolve 80% of common questions, such as logistics queries and return policies.
  2. Proactive Marketing: Recommend products based on user browsing history.
  3. Handle Complex Processes: Automatically assist users in modifying order addresses or cancelling orders.

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The Future of AI Agents in Cross-Border E-commerce