Privacy Policy

Effective Date: January 25, 2026

1. Introduction

Welcome to AutoReplai! We understand that privacy and data protection are critical to you and your customers. This Privacy Policy details how we collect, use, store, share, and protect your personal information when you use our Shopify Application and related services.

Our Commitment

We are committed to protecting your privacy rights and complying with all applicable data protection laws and regulations, including but not limited to:

  • GDPR (General Data Protection Regulation - EU)
  • CCPA (California Consumer Privacy Act - USA)
  • PIPL (Personal Information Protection Law - China)
  • Other applicable regional data protection laws.

By installing or using AutoReplai, you acknowledge that you have read, understood, and agreed to the data processing practices described in this policy.

2. Information We Collect

To provide you with our intelligent customer service automation, we may collect the following types of information:

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and store URL used to create and manage your account.
  • Customer Service Data: Chat logs, feedback, and customer inquiries processed through our system to provide AI automation.
  • Configuration Data: Knowledge base documents, policies, and settings you upload or configure.

2.2 Information Automatically Collected

When you use our services, we may automatically collect:

  • Device Information: Device type, operating system, browser type, and IP address.
  • Usage Data: Access times, pages viewed, and interactions within the app dashboard.
  • Cookies & Tracking: We use essential cookies to maintain your session and preferences.

2.3 Information from Third Parties (Shopify)

As a Shopify App, we receive data via Shopify APIs, including:

  • Shop Information: Store name, email, country, and currency.
  • Order Information: Customer orders, shipping status, and product details (used to answer "Where is my order?" queries).
  • Customer Information: Name, email, and order history of your store's customers (strictly for support purposes).

Data Minimization: We strictly follow the principle of data minimization and only collect the minimum information necessary to provide our services.

3. How We Use Your Information

We use your personal information only for legitimate purposes:

3.1 Service Provision & Fulfillment

  • To automate customer support responses via AI.
  • To process order lookups and modifications requested by your customers.
  • To provide technical support and troubleshoot issues.

3.2 Service Improvement

  • To analyze usage patterns and optimize our AI models (anonymized data only).
  • To develop new features and improve user experience.

3.3 Communication

  • To send you critical service updates, security alerts, and administrative messages.
  • To provide customer support to you (the merchant).

3.4 Security & Compliance

  • To prevent fraud and abuse.
  • To comply with legal obligations and enforce our Terms of Service.

4. Information Sharing & Disclosure

We do not sell your personal information. We only share information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers to help us operate our services:

  • Cloud Hosting: AWS (Amazon Web Services) for secure data storage.
  • AI Processing: OpenAI / Google Gemini (for generating AI responses). Note: Data sent to AI providers is transient and not used to train their public models.
  • Analytics: Tools to help us understand app performance.

4.2 Legal Requirements

We may disclose information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Service.

5. Data Retention & Security

  • Retention: We retain your data only as long as necessary to provide the Service or as required by law. If you uninstall the app, we will delete your store's data within 30 days, unless legally required to keep it.
  • Security: We implement industry-standard security measures (encryption in transit and at rest, access controls) to protect your data.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data ("Right to be Forgotten").
  • Portability: Request to receive your data in a structured format.

To exercise these rights, please contact us at support@son-cho.com.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us: